Frequently Asked Questions (FAQs)

Shipping & Delivery

At ODELIA, we prioritise delivering your new handbag swiftly and securely.

That’s why we partner with DHL Express to ensure your order arrives promptly and safely.

Delivery Destinations and Charges

All orders are shipped from Dublin, Republic of Ireland.

Standard Delivery 2-3 Business Days €4 delivery charge.

Express Delivery Next Business Day €9 delivery charge.

Europe

Standard Delivery 3-4 Business Days €25.00 delivery charge.

Express Delivery Next Business Day €35 delivery charge.

USA

Standard Delivery 3 - 5 Business Days. $25.00 delivery charge.

Express Delivery Next Business Day €45 delivery charge.

Rest of the World.

Standard Delivery 3 - 5 Business Days. $25.00 delivery charge.

Express Delivery Next Business Day €45 delivery charge.

EU Customers:

Our prices include all VAT and duties. These fees are prepaid by us, so you will not incur any additional charges upon delivery.

Non-EU Customers:

For orders shipped outside the EU, customers are responsible for all customs duties and import-related charges.

How will my order be delivered?

Your order will be delivered through our trusted courier partner, DHL.

Expected Delivery Time:

Parcels are typically delivered in the morning before 1 PM, Monday to Saturday. Please note that delivery times may vary during busy periods.

Can I send my order to a different address?

Yes, you can ship your order to an address other than the one registered to your payment method. For security purposes, deliveries to alternative addresses may take longer as we conduct additional verification checks. To speed up this process, we suggest using a workplace, a relative's address, or a nearby trusted address.

Haven’t received your order?

If your order has been shipped and you haven't received it within five working days, please contact us. We will track your parcel and assist you further.

For more details on our returns policy, please see the to Returns Policy]

RETURN POLICIES:

Not Satisfied with Your Purchase? No Problem!

If you’re not completely satisfied with your purchase, simply return it for a full refund. We aim to provide accurate descriptions and images of all our products, but we understand that sometimes things might not meet your expectations. That’s why we offer a 30-day return period for any item purchased from us.*

RETURN ELIGIBILITY:

To be eligible for a return, please ensure that:

• The product is in new, unused, and unworn condition.
• Tags are still attached.
• The item is in its original packaging, including the dust bag and all accompanying extras.

Return Process:

Inspection and Refund: Upon receiving your return, our team will verify that the product is in its original condition. We strive to process refunds promptly, typically on the same day we receive the returned item. You’ll receive an email notification once your refund is processed.

Refund Timing: Please allow up to 14 days for the refund to appear in your account, though it usually appears sooner. Delays may occur due to bank processing times or other factors.

Refund Details:

• You’ll receive a full refund for the returned items with no restocking fees. However, return shipping costs are the customer’s responsibility.

Returns Procedure:

• Please use DHL or a similar insured and tracked service to ensure your return is protected and traceable. Keep a record of your tracking number.
• Return shipping costs are the customer’s responsibility.

Returns Address:

Dublin Ireland

Please contact us at info@odelia.ie to arrange the return address.

Exchanges:

To exchange a product, please return the undesired item for a refund and place a new order for the replacement.

Faulty, Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your item is deemed faulty after inspection, we will cover the return shipping costs and refund your original delivery charge.

Exceptions / non-returnable items:

Unfortunately, we cannot accept returns on sale items or gift cards.

Need Help?

If you’re still worried about your return, please reach out to our friendly customer service team who will be happy to help. info@odelia.ie

Our bags are meticulously crafted by expert Italian artisans using genuine leather and minimalist styles, complemented by carefully selected, high-quality accessories.

Leather's Unique Character: While our bags are made from high-quality leather and dyes, please note that leather naturally evolves and may change colour over time, enhancing its unique character.

Care Instructions:

• Water Exposure: Minimise exposure to water. If your bag does get wet, gently pat it dry with a clean cloth and let it air dry naturally.
• Cosmetics: Avoid direct contact with cosmetics like perfume and cream to prevent potential damage.

• How can I contact customer service?
  You can reach us via email at info@odelia.ie or by WhatsApp at +353 89 2376301
• What are your customer service hours?
  Our customer service team is available Monday to Friday, from 9:00 AM to 5:00 PM Dublin time.
• How long will it take to get a response to my inquiry?
  Our dedicated team will acknowledge your inquiry immediately upon receipt. You can expect a detailed response within 24 hours.

Payment & Billing

• What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Maestro.

Simply enter your card details at checkout for quick payment.

Digital Wallets:
You can use Apple Pay and Google Pay for seamless transactions. These options allow you to complete your purchase with just a few taps, using the saved card details on your device.

• Is my payment information secure?

All transactions are secure and encrypted.

Payment Security

Your payment information is processed securely through trusted payment gateways. We use SSL encryption to protect your data and ensure that all transactions are safe. We do not store your credit card information on our servers.

Billing Information

When making a purchase on our website, your billing details ensure the smooth processing of your payment and order.

Billing Security

We prioritize the security of your billing information. All transactions are processed using secure encryption protocols to ensure that your data remains safe. We do not store sensitive payment information on our servers.