Privacy policy

Privacy Policy

At ODELIA, your privacy and the protection of your personal information are our top priorities. This Privacy Policy details how ODELIA (referred to as "we", "us", or "our") collects, uses, and safeguards your personal information when you use our website and services (collectively, the "Services"). Please read this Privacy Policy carefully.

Who We Are

ODELIA is operated by ODELIA, registered in Dublin, Ireland (Company Reg. No. 731429).  Dublin, D20 YC03, IE.

For any questions or to exercise your rights under this policy, you may contact us by:
- Email: info@odelia.ie

Changes to This Privacy Policy

We review and update our Privacy Policy regularly. Any changes will be posted on this page, and the "Last updated" date will be revised. Please check periodically for updates.

How We Collect and Use Your Personal Information

We collect personal information from a variety of sources, depending on how you interact with our Services. This includes:

  • Direct Interactions: When you register, contact us, or make purchases.
  • Website Usage: We collect information such as your IP address, browser type, and site interactions through cookies, pixels, and other tracking technologies.
  • Third-Party Sources: Information from third-party vendors such as Shopify, payment processors, or marketing partners.

Types of Information We Collect

  • The personal information we collect includes:
    Identifiers: Contact details (e.g., name, address, phone number, email) and order information.
  • Account Information: Username, password, and security questions.
  • Device and Usage Data: IP address, browser type, interactions with our Site, and network information.
  • Payment Information: Bank account, credit or debit card details (collected by payment processors).
  • Customer Support Information: Details provided during your communication with us.
  •  User-Generated Content: Information you provide in product reviews or other submissions.

How We Use Your Information

We use your personal information for the following purposes:

  • Order Fulfillment: To process and manage your purchases.
  • Payment Processing: Shared with payment providers for processing.
  • Customer Support: To assist and respond to inquiries.
  • Marketing and Advertising: To send promotional content, which you can opt out of at any time.
  • Analytics: To improve our Services and optimize user experience.
  • Security and Fraud Prevention: To protect against fraudulent activities.

Data Sharing and Disclosure

We may disclose personal information in the following circumstances:

  • Service Providers: To vendors who perform services on our behalf, such as IT, payment processing, and data analytics.
  • Marketing Partners: To business and marketing partners for advertising.
  • Legal Compliance: To comply with legal obligations or respond to legal requests.
  •  Corporate Transactions: In the event of a merger, acquisition, or sale.
  • International Transfers: Your data may be transferred to countries outside Europe, including Canada and the U.S.

Security and Retention of Your Information

We take industry-standard security measures to protect your personal data. However, no security system is perfect, and we cannot guarantee complete protection of your information. We retain your data as long as necessary for the purposes described in this policy, or as required by law.

Cookies

We use cookies to improve and enhance your experience on our Site, such as tracking your interactions and storing cart items. You can control cookies through your browser settings. Please note, disabling cookies may impact your use of the Services. For details, see our Cookie Policy.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the information we hold about you.
  • Correction: Ask us to correct inaccurate information.
  • Deletion: Request the deletion of your information in certain circumstances.
  • Objection: Object to the processing of your data.
  • Withdraw Consent: If we process data based on your consent, you may withdraw it at any time.
  • Data Portability: Request a copy of your information for transfer to another service.
  • Opt-Out of Sale or Sharing: Direct us not to "sell" or "share" your personal information for advertising purposes.

You can exercise these rights through our Site or by contacting us via the information provided. We will not discriminate against you for exercising these rights.

Third-Party Websites and Links

Our Site may link to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing any personal information.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children under 16 years of age.

Contact Us

For any questions about our Privacy Policy or to exercise your rights, contact our Data Protection Officer at info@odelia.ie 

International Users

If we transfer your personal information outside Europe, we will rely on appropriate transfer mechanisms to ensure your data is protected, in compliance with applicable laws.

This Privacy Policy was last updated on August 15, 2024